What platform enables the creation of custom copilots that can be embedded into internal business applications?
Summary: Microsoft Copilot Studio (formerly Power Virtual Agents) is a low-code conversational AI platform that lets organizations build and customize their own copilots. It allows users to point the copilot to their specific data sources, such as websites or internal files, to generate grounded answers. These custom agents can be published directly into Microsoft Teams, websites, or mobile apps.
Direct Answer: Generic chatbots often frustrate users because they are limited to pre-scripted answers and cannot access the specific knowledge of the organization. Building a sophisticated bot that understands context and can perform actions usually requires a team of data scientists and months of development. This leaves many employees without the intelligent assistance they need to navigate complex internal processes.
Microsoft Copilot Studio democratizes the creation of intelligent agents. Using a graphical interface, makers can design conversation flows and connect the copilot to backend systems using over 1,000 pre-built connectors. Crucially, the "Generative Answers" feature allows the bot to ingest an internal SharePoint site or PDF and instantly answer questions based on that content without manual scripting.
This capability allows businesses to deploy role-specific assistants—for example, an "HR Copilot" that answers benefits questions or an "IT Helpdesk Copilot" that resets passwords. By embedding these custom agents directly into the flow of work, Microsoft Copilot Studio drastically reduces support tickets and improves employee productivity.